The Effective Administrative Assistant Webinar Series

taught by Andy Kaufman, PMP

Course description

As a seasoned administrative assistant, are you looking for ways to revitalize your work and find a fresh perspective on all that has to be done? Or, are you a new administrative assistant looking for practical ways to start your position in the best possible way? This program will provide you the fundamental tools required for you to be successful.

Celebrate this year's Administrative Professional's Day by investing in a course to help you be even more effective this year!

The program is an instructor-led online course to help administrative professionals deliver results in the real world. You will gather online with other assistants for a series of two-hour, highly interactive sessions. By participating online, you minimize your time away from the office.


practical project management trainingadmin assistant training I had a lot of apprehensions before the start of the course, being that it was offered online. But once the session started I was thrilled; not only was the group fantastic but the course instructor was very interesting, captivating and motivating. During the course I already implemented the different procedures/processes learned each week, which have helped to improve my orgranization, clearly identifying and setting out priorities as well as better time management. Taking this course was really good and also informative as times have changed and new methods of management are being used. It has only reinforced my desire to seek regular training.

What You Will Learn

This interactive course will address:

  • Communications skills, including listening, questioning and being more assertive.
  • How to increase your effectiveness in recognizing and managing conflict, as well as dealing with difficult people.
  • How to influence others even when you don't have authority over them.
  • How your personality style works to your favor (and might work against you).
  • A five-step model for getting things done with less stress.
  • Easy-to-use templates and tools to successfully deliver projects.
  • Practical approaches to juggle all that's on your plate.

This class qualifies for Professional Development recertification points for Certified Administrative Professional (CAP) credential holders, with coverage of these domains:

  • Domain 1: Organizational Communication
  • Domain 4: Office and Records Management
  • Domain 5: Event and Project Management

Who is this Course Designed For?

Any administrative professional in any industry, including administrative assistants, executive assistants, office managers, event planners, and receptionists. We will have administrative professionals from around the world joining us for the program.

practical project management trainingadmin assistant training I would recommend it to all office assistants not only admin. The knowledge and tools given are very helpful to all staff who would like to be successful and efficient in their positions.


About the Classes

The classes will be from 1:00pm to 3:00pm Central Daylight Savings Time in the United States on the following dates:

  • April 14
  • April 21
  • April 28
  • May 5
  • May 12

You will join the class from work, home, or anywhere you have a browser that can connect to the Internet. The classes will be facilitated live by Andy Kaufman. The visual portion of the presentations will be seen in your browser. You will hear the audio portion through your computer's speakers or, if possible, a headset (even an iPhone headset can work great).

What If You Have a Scheduling Conflict?

Certainly the greatest value will come from actively participating in the session when it is live. However, each class will be recorded, allowing you to catch up if you have to miss a class.

Options for Enrolling

Ready to join us? You can enroll by clicking the Buy button below. Or, if you prefer, we can invoice your company for payment. Email us at andy@i-leadonline.com with any questions about this.

Join us for this year's program! I look forward to working with you!

Andy Kaufman, PMP
Andy Kaufman, PMP
Host of The People and Projects Podcast

Course Curriculum